Refund policy

Last updated October 8, 2026.

Change-of-mind returns

Contact us within 30 days after delivery to request a return. The item must be unused and clean, with all included accessories. Please include the original packaging if you still have it.

If a return is required, you pay change-of-mind return postage. We do not charge a restocking fee. Contact us before mailing anything. We will provide instructions if a return is required. Send an approved return within 14 days after we provide those instructions. Keep the postage receipt or tracking number.

Damaged, faulty or incorrect items

Email us with your order number and a description of the issue. Photos or a short video can help us resolve it. If we confirm that an item arrived damaged, faulty or incorrect, we cover any required return postage and arrange a refund or replacement. The unused-condition rule for change-of-mind returns does not apply to these issues.

Missing orders

If an order has not arrived, contact us with the order number. We check the shipment and work to resolve it. If the shipment is confirmed lost, we offer a replacement or a refund. You do not need to purchase shipping protection to request help or exercise your rights.

Refunds

We inspect an approved return and notify you of the result. We issue approved refunds within 7 business days after receiving the return. If we approve a refund without a return, we issue it within 7 business days after approval. Refunds return the amount paid for the returned items to the original payment method. Your bank or payment provider may need additional time to post the refund. Contact us if it has not arrived.

Cancellations and order changes

Contact us as soon as possible to cancel or change an order. Cancellation is free before shipment. We issue a full refund for a canceled unshipped order within 7 business days. After shipment, you may request a return after delivery under this policy.

If we cannot ship on time, we give you the choice to agree to a delay or receive a full refund. Forwarding an order to our supplier does not remove these cancellation rights.

These terms do not limit rights you have under applicable law.

Contact hello.benmarket@gmail.com or use our contact page. Include your order number if you have one.